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bugs all around

Posted: Sat May 10, 2014 3:01 am
by razonic1977
How does one go about contacting support.

When I first started playing this game it said I would receive a bonus if i liked the game on the play store. I did so and it gave me some network error and didn't give me the bonus for liking the game.. no big deal but just now i tried to purchase a dominating pack and it took the diamonds out of my account but again gave me a network error and never received the pack. I am not sure who to contact about getting the pack I paid for.

I really like this game but it can be so buggy its hard to play.

Thanks

Re: bugs all around

Posted: Sat May 10, 2014 5:06 pm
by Kuroshin
razonic1977 wrote:How does one go about contacting support.

When I first started playing this game it said I would receive a bonus if i liked the game on the play store. I did so and it gave me some network error and didn't give me the bonus for liking the game.. no big deal but just now i tried to purchase a dominating pack and it took the diamonds out of my account but again gave me a network error and never received the pack. I am not sure who to contact about getting the pack I paid for.

I really like this game but it can be so buggy its hard to play.

Thanks
Email the reliable support team: support@momostorm.com
Very reliable, always answer emails, show proof of bugs and they'll help.

Re: bugs all around

Posted: Mon May 12, 2014 10:15 am
by ecb_admin
razonic1977 wrote:How does one go about contacting support.

When I first started playing this game it said I would receive a bonus if i liked the game on the play store. I did so and it gave me some network error and didn't give me the bonus for liking the game.. no big deal but just now i tried to purchase a dominating pack and it took the diamonds out of my account but again gave me a network error and never received the pack. I am not sure who to contact about getting the pack I paid for.

I really like this game but it can be so buggy its hard to play.

Thanks
That is not likely happen. Because the transaction happens at same time. Cards/Rewards are given in system before deducting diamonds/coins. It might due to network issue so the new cards didn't reflect, just re-login will solve it. If you have any questions, don't hesitate to contact support@momostorm.com